· You should receive an email to your BSD Office 365 Email Account saying "A new Brookhaven School District account has been created for you." Click on the link in that email to activate your Helpdesk account and select a password.

 

 

· To submit a new request to the Technology or Maintenance Dept:

Go to the Brookhaven School District Website

Hold your mouse of "Staff"

Choose Technology/Maintenance Request

Click “Login” in the upper right corner

Sign in with your Office 365 Email address

Password is the one you created for the Helpdesk system

Click “New Support Ticket”

Complete the form and click “Submit”

 

· You will receive an email saying your request has been submitted. When the request is complete, you will receive an email stating the ticket has been closed and a description of the solution

 

· Please use this request system as your primary form of submitting problems to Technology or Maintenance department. Using this method will put your request in the official list and be expedited sooner than a phone call or email.